Support

Need help with BioFind, spotted a wrong supplier detail, or want to suggest a supplier? Email pip@thesamelab.com and we’ll get back to you.

Restoring Biofind Pro

On a new phone, open BioFind, go to the Biofind Pro screen and tap Restore purchases. Use the same App Store or Google Play account you bought with.

Cancelling a subscription

On iPhone: Settings, your name, Subscriptions, BioFind. On Android: Google Play, your profile, Payments & subscriptions, Subscriptions.

Submitting a supplier

Open the Submit tab and sign in, add the supplier and material details, and attach photos or a datasheet. We review every submission before it appears.

Deleting your account

In the app, open the Submit tab, tap Account and privacy, then Delete account.